Delivery Policy

Élégante Claire Cosmetics –Full Delivery Policy

Effective Date: 1st December, 2022

At Élégante Claire Cosmetics, we are committed to delivering your handcrafted skincare products in a timely and efficient manner. This Delivery Policy outlines all options available for receiving your orders, including shipping, local pickup, and drop-offs.

Order Processing:
At Élégante Claire Cosmetics, we take pride in preparing your orders promptly and with care. All orders are processed within 1–3 business days of receiving payment (excluding weekends and public holidays). Should we encounter any unforeseen delays in processing your order—such as a high order volume, inventory shortages, or special requests—we will notify you immediately.

Delivery Methods & Timeframes:

• Store Pickup (Free):
  Available Monday to Saturday during our regular business hours at our location in Ravine Poisson, Castries, Saint Lucia. Once your order is ready, we will send you a notification via email, text, or phone call. Please bring a valid ID and your order confirmation (printed or digital) when collecting your purchase.
• Local Delivery (Saint Lucia):
  • Gros Islet: $35
  • Castries: EC $10
  • Anse-la-Raye: $15
  • Dennery: $10
  • Micoud: $25
  • Vieux Fort: $35
  • Soufriere: $65
    All orders meeting the minimum requirement of EC $100 will be delivered for free within the Castries Basin.
    After your order is processed, we will contact you to arrange a convenient delivery date and time. Local deliveries are typically completed within 1–3 business days of dispatch.
• Regional Shipping (Caribbean Region):
  For regional shipments, delivery generally takes 5–7 business days from the dispatch date. Shipping costs are determined by DHL’s current rates, which we will confirm with you before finalizing your order. Any applicable duties, taxes, or customs fees are the responsibility of the recipient.
• International Shipping:
  International orders usually arrive within 15–21 business days from the dispatch date. As with regional shipments, shipping costs are based on DHL’s current rates and will be communicated to you prior to order completion. The recipient is responsible for all applicable customs duties, import taxes, and clearance fees, which vary by country.

Shipping Costs & Confirmation:
For Regional and International orders, we will provide an estimated shipping cost once you have selected your preferred shipping method and destination. We do not automatically calculate shipping costs at checkout; instead, we will confirm these details with you via email or phone before processing your payment. This ensures transparency and allows you to make informed decisions regarding shipping methods and costs.

Delivery Responsibility:
Once your order has been handed over to the carrier, Élégante Claire Cosmetics is not responsible for delivery delays or issues arising from circumstances beyond our control—such as customs processing, weather events, or carrier operational difficulties. However, we will assist in providing tracking information, communicating with the carrier on your behalf, and doing our utmost to help resolve any delivery-related concerns.

Damaged or Lost Packages:
If your package arrives damaged, please retain all original packaging and contact us within 48 hours of receiving the order. Include photos of the damaged items and packaging to help us process your claim. Should your shipment be lost in transit or fail to arrive within the expected timeframe, notify us as soon as possible. We will liaise with the carrier to investigate the issue. Depending on the outcome, we may offer a replacement product or store credit at no additional cost.

Delays & Issues:
In the event of unexpected delays—such as backordered products or shipping disruptions—we will contact you to offer alternative solutions, such as a different shipping method, product substitution, or a revised delivery schedule. Our goal is to ensure that you have a positive experience, and we appreciate your patience and understanding in these situations.

Contact Information:
If you have any questions, concerns, or need assistance with your order’s delivery, please reach out to us:

• Phone: +1-758-285-5544
• Email: eleganteclairecosmetics@gmail.com

At Élégante Claire Cosmetics, we are committed to providing a smooth and transparent delivery process. From the moment you place your order until it reaches your hands, we strive to keep you informed, supported, and completely satisfied with our services.