Élégante Claire Cosmetics

Élégante Claire Cosmetics - Brief Terms of Service

1. Introduction

Welcome to Élégante Claire Cosmetics! By accessing or making a purchase through our online store, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before placing an order.

2. Orders and Payments

• Order Confirmation: Once you place an order, you will receive an email confirmation.
• Payment Methods: We accept major credit/debit cards and other secure payment options displayed at checkout.
• Pricing: All prices are listed in XCD (or your local currency where applicable) and are subject to change without notice.

3. Shipping and Delivery

• Processing Time: Orders are processed within 2-3 business days unless stated otherwise.
• Delivery Time: Shipping times depend on your location but typically range from 3-7 business days.
• Shipping Costs: Costs are calculated at checkout and vary based on location.

4. Refunds and Returns

• Due to the nature of our handcrafted skincare products, we do not accept returns.
• If you receive a damaged or incorrect product, please contact us within 3 days of delivery at [your contact email] with a photo of the item. We will work to resolve the issue.

5. Product Use and Safety

• Our products are made with natural ingredients, but individual reactions may vary.
• Perform a patch test before use. Élégante Claire Cosmetics is not responsible for allergic reactions or skin sensitivities.

6. Privacy Policy

We value your privacy. Your personal information is used solely for order fulfillment and customer service. We will never share your information with third parties.

7. Changes to Terms

We may update these Terms of Service periodically. Changes will take effect upon posting on our website.

8. Contact Us

For questions or concerns, please contact us at:
Élégante Claire Cosmetics via phone 758-285-5544 or eleganteclairecosmetics@gmail.com

Élégante Claire Cosmetics –Brief Refund Policy

1. Eligibility for Refunds or Store Credit

• Refunds or store credit are available for items that are damaged, defective, or incorrect upon arrival.
• Items must be unused, in their original packaging, and reported within 3 days of delivery.

2. Non-Refundable Items

• Due to hygiene reasons, we do not accept returns, refunds, or exchanges on skincare products that have been opened or used.

3. Refund or Store Credit Process

• To request a refund or store credit, contact us at eleganteclairecosmetics@gmail.com with your order details and photos of the damaged or incorrect item.
• Approved refunds will be processed to the original payment method within 10-15 business days, or you can opt for store credit, which will be issued immediately upon approval.

4. Store Credit Terms

• Store credit can be used for future purchases and does not expire.

Élégante Claire Cosmetics –Brief Privacy Policy

1. Information We Collect

• Personal details like name, email, phone number, and shipping address when you place an order.
• Browsing data (e.g., IP address, pages visited) collected through cookies.

2. How We Use Your Information

• To process orders and deliver products.
• To improve your shopping experience and communicate with you about updates or promotions.

3. Sharing Your Information

• We only share data with trusted service providers (e.g., shipping companies, payment processors) to fulfill orders.
• Your information will never be sold or shared for marketing purposes.

4. Data Security
We use encryption and secure payment methods to protect your data.

5. Your Rights
You can:

• Request access to or deletion of your data.
• Opt out of promotional communications anytime.

6. Contact Us
For any questions, reach out to:
Email: eleganteclairecosmetics@gmail.com
Phone: +1-758-285-5544