Refund Policy

Élégante Claire Cosmetics –Full Refund Policy

Effective Date: 1st December 2022

At Élégante Claire Cosmetics, we strive to provide high-quality, handcrafted skincare products and exceptional customer service. If you are not satisfied with your purchase due to a damaged, defective, or incorrect item, this policy outlines your options for refunds, exchanges, or store credit.

1. Eligibility for Refunds or Store Credit

• Refunds or store credit are available for items that meet the following conditions:
  • Damaged: The item was damaged during transit.
  • Defective: The item contains a manufacturing defect.
  • Incorrect: You received the wrong item.
• To be eligible:
  • Items must be unused and in their original packaging.
  • Issues must be reported within 3 days of delivery by contacting us at eleganteclairecosmetics@gmail.com.

2. Non-Refundable and Non-Returnable Items

• For hygiene and safety reasons, we do not accept returns or offer refunds for:
  • Products that have been opened, used, or removed from their original packaging.
  • Custom or special-order items.
• Refunds or exchanges are also not granted for items purchased on clearance or during promotional sales.

3. Refund and Store Credit Process

If you are eligible for a refund or store credit, the following steps apply:

3.1 How to Request a Refund or Store Credit

• Email us at eleganteclairecosmetics@gmail.com with the following information:
  • Order number
  • Photos of the damaged, defective, or incorrect item
  • A description of the issue
• Once your request is received and reviewed, we will notify you of the outcome within 2-3 business days.

3.2 Refund Options

• If your request is approved, you can choose between:
  • Refund to Original Payment Method: Refunds will be processed within 10-15 business days after approval.
  • Store Credit: Store credit will be issued immediately after approval and can be used for future purchases on our website.

4. Store Credit Terms

• Store credit does not expire and can be applied to any product available on our website.
• Store credit cannot be redeemed for cash or combined with promotional discounts.

5. Exchanges

• At this time, Élégante Claire Cosmetics does not offer direct exchanges. If you would like a replacement item, we recommend requesting store credit and using it to place a new order.

6. Damaged or Missing Packages

If your package was damaged in transit or did not arrive, we are here to help:

• Damaged Packages: Contact us within 3 days of delivery with photos of the damaged item and packaging.
• Lost Packages: If your package is marked as delivered but you did not receive it, contact us immediately. We will work with the shipping carrier to investigate the issue.

7. Contact Information

For all refund or store credit requests, please contact:

Élégante Claire Cosmetics
Email: eleganteclairecosmetics@gmail.com
Phone: +1-758-285-5544
Address: Ravine Poisson, Castries, Saint Lucia

We aim to resolve all issues quickly and fairly to ensure your satisfaction with our products and services.