Terms Of Service

Élégante Claire Cosmetics – Full Terms of Service

Effective Date: 1st December 2022

Welcome to Élégante Claire Cosmetics! Thank you for visiting our website and choosing our natural, handcrafted skincare products. By accessing or using our website and services, you agree to be bound by the terms and conditions outlined below. If you do not agree, please refrain from using our site.

1. Overview

These Terms of Service (“Terms”) govern your use of the Élégante Claire Cosmetics website, online store, and all associated services. “We,” “us,” and “our” refer to Élégante Claire Cosmetics, operated by Kishma Louis.

2. Use of Our Website

• You must be at least 18 years old or have permission from a legal guardian to make purchases on our website.
• You agree to use this website only for lawful purposes and in compliance with these Terms.
• You may not interfere with or disrupt our site, attempt to hack, or misuse our services.

3. Orders and Payments

3.1 Placing Orders

• All orders placed through our website are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, payment issues, or suspected fraud.
• After placing an order, you will receive an order confirmation email. This email does not signify acceptance of your order but confirms receipt.

3.2 Payment

• Payment is due in full at the time of purchase. We accept major credit/debit cards and secure online payment methods.
• All prices are listed in XCD and include applicable taxes unless otherwise stated. Shipping charges are applied at checkout.

3.3 Order Modifications

• Once an order is placed, it cannot be modified or canceled. Please ensure all information is correct before completing your purchase.

3.4 Product Availability

• Products are subject to availability and may be discontinued at any time. We will notify you if an item is unavailable after purchase and issue a refund where applicable.

4. Shipping and Delivery

4.1 Processing Time

• Orders are processed within 2-3 business days unless otherwise specified.
• During busy periods, such as holidays, processing times may increase.

4.2 Shipping

• We ship domestically and regionally where applicable. Shipping costs and delivery times will be calculated at checkout based on your location.
• Élégante Claire Cosmetics is not responsible for shipping delays caused by carriers, customs, or external circumstances beyond our control.

4.3 Risk of Loss

• Once an order is shipped, the risk of loss or damage transfers to the customer.

4.4 Incorrect Address

• It is your responsibility to provide accurate shipping information. Élégante Claire Cosmetics is not liable for orders shipped to incorrect or incomplete addresses. Additional fees may apply for reshipping.

5. Returns, Refunds, and Exchanges

5.1 Return Policy

• Due to the nature of our handcrafted products, all sales are final, and we do not accept returns or exchanges.

5.2 Damaged or Incorrect Products

• If your order arrives damaged or incorrect, please contact us at eleganteclairecosmetics@gmail.com within 3 days of delivery. Include your order number, photos of the product, and a description of the issue.
• If verified, we will replace the product or issue store credit at our discretion.

6. Product Use and Safety

• Our skincare products are made with natural ingredients; however, individual reactions may vary. We strongly recommend performing a patch test before using any product.
• Allergy Disclaimer: Élégante Claire Cosmetics is not liable for allergic reactions, skin sensitivities, or improper use of products.
• Our products are for external use only. Avoid contact with eyes, and discontinue use if irritation occurs.

7. Intellectual Property

• All content on this website, including product images, text, logos, and designs, is the property of Élégante Claire Cosmetics and protected under copyright and intellectual property laws.
• You may not copy, reproduce, or distribute any content from this website without our prior written consent.

8. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our site, you agree to the terms of our Privacy Policy.

9. Limitation of Liability

• Élégante Claire Cosmetics makes every effort to ensure the accuracy of product descriptions, images, and information. However, we do not guarantee that the website content is error-free or complete.
• To the fullest extent permitted by law, Élégante Claire Cosmetics is not liable for:
  • Any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Delays or failures due to circumstances beyond our control (e.g., natural disasters, internet outages).

10. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon posting on our website. Continued use of the website after changes are made constitutes acceptance of the revised Terms.

11. Governing Law

These Terms are governed by the laws of Saint Lucia, without regard to conflict of law principles. Any disputes arising from these Terms will be resolved in the courts of Saint Lucia.

12. Contact Us

For any questions or concerns about these Terms of Service, please contact us:

Élégante Claire Cosmetics
Email: eleganteclairecosmetics@gmail.com
Phone: +1-758-285-5544
Address: Ravine Poisson, Castries, Saint Lucia