Shipping & Return Policy for Lavender Lushi Body Polish
Order Processing:
Orders for the Lavender Lushi Body Polish are processed within 1–3 business days to ensure quality and freshness.
Shipping Options & Costs:
Store Pickup:
- Available Monday through Saturday during regular business hours. You will be notified when your order is ready for collection.
Local Delivery (Saint Lucia):
- Gros Islet: EC $35
- Castries: EC $10
- Anse-la-Raye: EC $15
- Dennery: EC $10
- Micoud: EC $25
- Vieux Fort: EC $35
- Soufriere: EC $65
- Orders meeting the minimum requirement of EC $100 will qualify for free delivery within the Castries Basin. Delivery is arranged Monday to Saturday. We will contact you to schedule a convenient delivery time.
Regional Shipping:
- Estimated delivery within 5–7 business days after order processing.
- Shipping costs are determined by DHL’s current rates and will be communicated prior to finalizing your order.
International Shipping:
- Estimated delivery within 15–21 business days after order processing.
- Shipping costs are determined by DHL’s current rates and will be communicated prior to finalizing your order.
Order Tracking:
Once your order ships, a confirmation email with a tracking number will be sent so you can track your package until it arrives.
Delayed or Lost Shipments:
If your order is delayed or does not arrive within the estimated timeframe, please contact us at +1-758-285-5544 or eleganteclairecosmetics@gmail.com. We will coordinate with the carrier to resolve the issue promptly.
Return & Refund Policy
Your Satisfaction Matters:
If you’re not fully satisfied with your Lavender Lushi Body Polish, review the policy below for returns or exchanges.
Return Eligibility:
- Returns are accepted within 3 days of delivery.
- Products must be unused, unopened, and in their original packaging.
- For hygiene reasons, opened or partially used skincare products cannot be returned.
Refund Options:
- No cash refunds are offered.
- Eligible returns will receive store credit equal to the product’s value (excluding delivery or shipping costs).
- Store credit can be applied toward future purchases on our website.
How to Initiate a Return:
- Contact us at eleganteclairecosmetics@gmail.com or +1-758-285-5544 within 3 days of delivery, providing your order details and reason for return.
- Upon approval, return the product at your expense (return shipping costs are the customer’s responsibility).
- After receiving and inspecting the item, we will issue store credit if the product meets eligibility criteria.
Damaged or Defective Products:
If your Lavender Lushi Body Polish arrives damaged or defective:
- Notify us within 48 hours of delivery.
- Include photos of the damaged product and packaging.
- We will replace the item or issue store credit at no additional cost.
Non-Returnable Items:
- Gift cards, promotional items, and custom orders are non-refundable.
Contact Us:
For any questions or concerns regarding shipping or returns:
We are committed to ensuring a seamless, satisfying shopping experience!